STM Cares About My Bag
Back in March I bought a bag from STM, based (in part) on a post by designer Cameron Moll.
I love this bag. It’s just about perfect. I love the the pockets, especially. There are just so many really well placed storage spaces on this bag. I can fit all of the normal computer accessories (power supply, extension cable, headphones, etc.) plus just about everything else I might want to take (a hard-cover Moleskine, pen, wireless Mighty Mouse, wireless aluminum Apple Keyboard, Swiss Army Pocketknife/USB drive, Apple Remote…).
So imagine my surprise (read: horror) when I noticed that the strap on my amazing little 4 month old bag was coming undone. In a word, bummer.
The good news is that shortly after shooting an email to STM, they wrote me back asking where they could send a replacement strap, and apologized for any inconvenience. Fantastic.
So it looks like I’ll be keeping this bag around for a while longer. And for that I am grateful. I’m pretty sure I’ll be looking to them first for any future digital cargo-carrying needs.
That’s awesome they took care of that for you. I can’t wait to get my STM bag.