Make Film Work — I make videos. Sometimes I write about it.

This summer has been pretty crazy what with moving across the country and everything. I haven’t had the time to write about everything that I thought was interesting, so I thought about creating a linked list (no affiliation to this guy, of course) to catch up on what’s been going on around here.

• The biggest news is that Meagan and I have moved from Orlando, FL to Salem, MA. We love it. Salem is amazing. You should definitely take a look at all of the pictures I’ve shot since moving.

• The real bombshell here, however, is that Meagan is going to be working with legendary, dragon-slaying designer Dan Cederholm, of SimpleBits fame. We’re all pretty excited about that, and I can’t wait to see what kind of mind-expanding creations these two come up with in the months to come.
• A week (to the day) after arriving in Salem, Meagan and I found ourselves attending the first ever gathering of The Build Guild. The Build Guild is a collection of web developers and designers from the greater Salem area, who meet to talk shop and eat some delicious Salem food. The first meeting was a lot of fun, thanks in a big way to the Guild’s founders, Marc Amos and Angelo Simeoni.

• A fews days prior to leaving Orlando, I wrote about my MacBook Pro having a logic board failure. After I got the computer back I decided to try and restore the system from my latest Time Machine backup. Something I wasn’t aware of is that Time Machine uses your computer’s MAC address to identify it for a backup. When that address changes (such as when you get a new logic board), you have to perform a bit of Unix voodoo to get it to work again. I found a great walk-through on the topic over at Mac OSX Hints. If you’re having a similar issue, this should straighten things out.
• I’m a big fan of The Edit Blog for it’s fantastic production-related content. On a recent post Scott linked to a post by a very frustrated filmmaker trying to work with Soundtrack Pro for audio mixing. He lists his grievances and calls for it’s immediate execution by Apple. I’ve had my share of frustrations with Soundtrack Pro, but I’ve never wished death upon it before. He makes some great points though. Definitely worth a read.
• Lastly, I’m going to bookend this post with another mention of moving. One of my new favorite blogs, Big Contrarian recently had a post about moving that I loved. Read it and subscribe immediately.

I’m a huge fan of the Consumerist, a website advocating consumer rights and sharing the terrifying ordeals that some companies put their customers through. It’s got a certain car-wreck shock value to it, I suppose.

It’s the kind of site where you hope you’re never the one writing in with your own tale of woe. Unfortunately, a recent shipping experience I had prompted me to write in with one such story.

You can head over to my post at the Consumerist’s website for all the bloody details, but the short of it is this:

I ordered a new Sennheiser G2 100 Wireless Mic set from B&H for an important last-minute shoot. I choose overnight shipping via UPS. Instead of the package arriving at my door as I had hoped (and expected), I was told I would have to drive out to a construction site where I could meet up with the driver as he helped another, already overloaded, UPS driver with some of his delivers. Ultimately my driver never showed up and I had to drive 30 minutes to the UPS distribution center later that night.

It wasn’t a good time. I was pretty miffed about the whole thing and asked for a refund on the $40+ I spent on shipping. I was told that somebody would be in touch. About a week went by and I hadn’t heard anything from UPS. I did get an email from somebody at B&H who expressed concern over my story, and said that they’d get in touch with their UPS people to straighten things out.

A few days went by and I got a phone call from “B&H’s UPS guy” who offered a really sincere apology as well as a $50 B&H gift card. Not too bad. He also assured me that nothing like this would ever happen again; not to me or anybody else.

I really appreciated the apology, and especially the personal phone call. Somebody (actually, his name was Lou) went out of their way that day to make sure I was being taken care of. You can’t over-appreciate something like that.

In the end, I don’t imagine this is something that happens very often. Nevertheless, it probably shouldn’t have happened in the first place. That being said, I’m really happy with how B&H (and ultimately) UPS handled everything. And I especially like that I should soon be getting a $50 gift card to B&H. A card that I intend to use on my first visit to the B&H store in New York later this summer. Can’t wait. No shipping required.